Refund & Cancellation Policy
At EEZINVEST (www.eezinvest.com) operated by EEZINVEST PVT LIMITED, we provide high-quality digital learning resources, certification preparation modules, and mock tests. Since our educational products and student dashboard accesses are delivered instantly upon purchase, the following terms govern refunds and cancellations.
1. Digital Products – No Cancellation After Purchase
Once access to any purchased course or digital study module is activated on your student dashboard, the service is considered delivered. Therefore:
- (a) Orders cannot be cancelled after successful payment.
- (b) Course access cannot be transferred to another user account.
2. Refunds for Duplicate or Failed Payments
Refunds are applicable in the following specific circumstances:
Duplicate Payment
Full refund processed after automated transaction verification.
Access Not Activated
Amount debited but course not unlocked: Full refund or immediate manual unlock.
Gateway Error
Transaction failed at bank/gateway level: Auto-refunded as per bank timelines.
3. Wrong Product Purchased (Replacement Policy)
If you accidentally purchased an incorrect course or test module:
- (a) Course access can be shifted to the correct course of equal value if reported within 24 hours before accessing materials.
- (b) If the correct course is of higher value, the price difference must be paid.
- (c) Direct cash refunds are not provided for wrong module selection once accessed.
4. No Refunds for Accessed or Used Products
A refund is NOT possible if any of the following apply:
- Mock tests or question banks have been attempted.
- Study material / PDFs / notes have been viewed or downloaded.
- Video lectures have been streamed.
- System logs indicate multi-device account sharing or abuse.
5. Case-by-Case Review (Discretionary)
Exceptional circumstances will be reviewed individually by our academic admissions committee. Discretionary decisions are final and made at the sole discretion of EEZINVEST PVT LIMITED.
6. Refund Request Timeline
Eligible refund claims must be formally submitted within 48 hours of the transaction timestamp.
7. How to Request a Refund
To request a refund or raise a payment discrepancy, email our billing team at: Support@eezinvest.com
Please include:
- Registered Student Name
- Registered Email & Mobile Number
- Payment Screenshot & Order ID / UTR Number
- Reason for Refund Request
✓ Approved refunds are credited back to the original payment source within 5–7 working days.
8. Legal Compliance & Jurisdiction
This policy complies with:
- (a) Consumer Protection Act, 2019
- (b) Information Technology Act, 2000
- (c) Consumer Protection (E-Commerce) Rules, 2020
Jurisdiction: Hyderabad, Telangana, India.
EEZINVEST PVT LIMITED
304, 3rd Floor, Vantage Line Mall, Hyderabad, 500086, Telangana, India
Support Email: Support@eezinvest.com